Intelcom | Dragonfly is Canada's leader in last-mile logistics. With more than 100 sorting stations and operations across three continents, we deliver rapid, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainAssist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance of warehouse systems and ensure operational efficiencyProcess returns and complete required documentation in accordance with SOPsHandle customer pickups and front desk assistance to customersResolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-client shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as neededTrain and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork EnvironmentFast-paced warehouse setting with shift-based schedules.Why Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance ProgramAccommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs. #J-18808-Ljbffr