Join Ingram Micro as a Senior Manager to lead AI-Enabled Platform Support. Transform vendor experiences and operational processes within the Xvantage ecosystem.This key role at Ingram Micro is focused on evolving support methodologies for Xvantage. You will be instrumental in shifting from traditional reactive support to an AI-driven, self-service model. Collaborating with product and engineering teams, your mission is to enhance platform reliability and operational effectiveness while managing vendor relationships effectively.Key Responsibilities:Transform reactive support into AI-driven proactive servicesCollaborate with product and engineering for platform improvementsDevelop and implement KCS operating modelEnhance vendor onboarding and operational readinessOversee API integrations and catalog managementRequirements:Bachelor's degree in Computer Science or similar10+ years in digital platform support experience5–7+ years managing teams across regionsExpertise with APIs, XML, and integration frameworksSuccessful history of support process transformationLead support innovation at Ingram Micro, enhancing vendor and partner integration experiences.#J-18808-Ljbffr

📌 Senior Manager For Digital Platform Support (Mississauga)
🏢 Ingram Micro
📍 Mississauga