Become a Service Delivery Manager at Fortinet and drive the success of SOCaaS implementations. This role focuses on enhancing customer experiences through effective service delivery and issue resolution.Reporting to the Team Lead, you will manage client relationships while ensuring the successful delivery of SOCaaS services. In this contract position, you will oversee project performance, facilitate service reviews,



and communicate necessary improvements based on customer feedback to enhance technology offerings and service delivery effectiveness.Key Responsibilities:Support onboarding and service delivery via close coordinationConduct regular meetings to improve customer satisfactionManage all SDM process deliverables and status updatesCommunicate challenges and customer concerns effectivelyDocument evolving processes for better resultsRequirements:3+ years in customer-facing service delivery rolesExpertise in project management methodologiesIn-depth knowledge of network security and compliance standardsFamiliarity with log analysis and ITSM platformsBachelor's Degree in relevant field or equivalent experienceLeverage your problem-solving skills and service management expertise to elevate Fortinet's SOCaaS service delivery.#J-18808-Ljbffr

📌 Fortinet Service Delivery Manager Position (Burnaby)
🏢 Fortinet
📍 Burnaby