Experience12+ YearsLocationCanada/HybridRole Summary:We are seeking a Senior Delivery Manager to lead the end-to-end delivery of a large-scale infrastructure separation, modernization, and operational transformation program for our client. This role is not deeply hands-on technical, but requires solid understanding of enterprise IT infrastructure, cloud, security, and end-user services to effectively translate business and customer requirements into executable delivery plans for engineering teams.The Delivery Manager will act as the primary interface between the client, internal engineering teams, ensuring delivery commitments, timelines, governance, and operational stability are met. This is a high-visibility onsite/hybrid role supporting operations and business stakeholders.Key responsibilities:Program & Delivery Management:Own end-to-end managing of infrastructure and IT operations initiatives, ensuring scope, schedule, cost, and quality targets are metLead delivery of full separation from existing shared MSP infrastructure, including networks, Active Directory, servers, storage, and securityManage transition from incumbent MSP, stabilization phase, and move to long-term steady-state operationsDevelop and track integrated delivery plans, milestones, dependencies, risks, and mitigation strategiesEnsure consistent execution across multiple parallel workstreams (cloud, security, network, end-user, operations)Serve as the primary customer-facing delivery leadUnderstand business and regulatory requirements and translate them into clear delivery expectationsFacilitate regular governance forums, status reviews, and executive readoutsDrive alignment between Client IT, business stakeholders, engineering teams, and third-party vendorsProactively manage escalations, risks, and cross-team dependenciesInfrastructure & Cloud Transformation, Network, Security/Compliance Oversight:Oversee delivery of a standalone client-owned infrastructure model with clear governance and ownershipEnsure implementation of cloud governance, tagging, FinOps alignment,



identity controls, and automation standardsDrive proactive monitoring and alerting across servers, network, security, endpoints, and cloud servicesCoordinate deployment of enterprise-grade security services, including SOC/MDR, SIEM, EDR, and vulnerability managementEnsure infrastructure meets regulatory, audit, and security posture expectationsOversee multi-office IT support, including connectivity, LAN rooms, printers, scanners, and WiFi managementEnsure consistent and reliable end-user services, including onboarding/offboarding, device lifecycle management, helpdesk, and in-person supportEnsure Microsoft 365 security and compliance controls are implemented (Backups, Retention, Legal Hold, DLP, MFA, Conditional Access)Documentation & Operational Readiness:Ensure development of operational documentation, including Runbooks, SOPs, Architecture and network diagrams, Disaster recovery and business continuity plans, Asset inventoriesDrive operational readiness, handover, and continuous improvement post-transitionRequired Qualifications:12+ years of experience in IT delivery management, infrastructure program management, or IT operations leadershipProven experience managing large-scale infrastructure transformation or MSP transition programsStrong understanding of Security and compliance conceptsStrong understanding of End-user computing and IT operationsExcellent customer-facing, communication, and stakeholder management skillsStrong ability to coordinate cross-functional engineering teams with Onsite & Offshore modelExperience working in regulated or compliance-driven environments with Insurance domain is a plusComfortable working onsite and engaging directly with business and IT stakeholdersDesired Skills & AttributesStrong delivery mindset with focus on outcomes, accountability, and operational stabilityAbility to balance strategic direction with day-to-day executionOrganized, structured, and detail-orientedCalm under pressure; effective at risk and issue managementExperience with cloud-first operating models and modern IT service delivery #J-18808-Ljbffr

📌 Senior Service Delivery Manager (Toronto)
🏢 ValueMomentum
📍 Toronto