Elevate customer success as a Strategic Vendor Partner Manager with Intuit. In this transformative role, you'll drive large-scale operational excellence and forge impactful partnerships.As a Principal-level expert in Vendor Partner Management, you will influence strategic enhancements across high-priority customer alliances. Responsibilities include managing vendor relationships, driving KPI performance, and guiding cross-functional initiatives. You'll be a vital connector, ensuring excellence in service delivery while shaping our partnership model.Key Responsibilities:- Lead key vendor/BPO relationships for operational excellence- Own performance metrics like CSAT and Issue Resolution- Conduct insightful Weekly and Monthly Business Reviews- Monitor real-time staffing delivery against plans- Act as a point of escalation for internal stakeholdersRequirements:- Over 10 years in Vendor Partner Management or similar fields- Proven success with performance management and stakeholder development- Solid background in contact center KPIs- Experience in change management for service delivery- Bachelor’s degree required; MBA preferredBecome a crucial leader driving excellence across Intuit's vendor partnerships.#J-18808-Ljbffr

📌 Principal Vendor Partner Manager - C$148,500 - C$201,000 A Year (Winnipeg)
🏢 Intuit
📍 Winnipeg