Elevate customer service initiatives as the Assistant Director of Customer Support at the Minnesota Department of Revenue. This full-time role offers leadership in taxpayer assistance and communication strategies.As a strategic leader in the Revenue Department in St. Paul, you will collaborate closely with the Division Director. Your responsibilities include overseeing operations related to call centers, taxpayer communications, and service delivery. Your leadership will drive improvements in customer experience policies while fostering an inclusive setting for staff.Key Responsibilities:Manage daily customer service operations for the divisionDevelop and implement service delivery improvementsAnalyze performance data to enhance service qualityLead cross-functional teams in taxpayer engagement strategiesModernize customer service delivery methodsRequirements:4 years of professional leadership experience1 year of experience in tax administrationExperience in developing operational policies in contact centersProven ability to manage large teamsStrong analytical and decision-making skillsLead transformative customer service improvements for Minnesota taxpayers and enhance operational efficiency.#J-18808-Ljbffr

📌 Assistant Director Of Customer Support (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul