Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.Welcome to Specsavers – where we're not just about eyecare and eyewear, but changing lives through better sight. Ranked the 5th Best WorkplaceTM in Canada and 12th globally by Great Place to Work, we're proud of our optometrist-owned model that makes high-quality, eyecare and eyewear accessible to all Canadians.Founded 40 years ago in the UK by visionary husband and wife optometry duo Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we've been scaling rapidly, now with over 270 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we're transforming the way Canadians experience eyecare.If you're passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.What You'll DoThe Product Owner is responsible for the end-to-end ownership and evolution initially of our PMS/EMR Application, acting as the primary bridge between the Specsavers business, internal delivery teams and the external vendor.The role defines and maintains a business-driven product roadmap aligned to the annual plan, while ensuring value is maximised from both internally driven change and vendor-delivered capabilities.A critical part of the role is maintaining a tight feedback loop with live operations, working closely with the Technology Service Desk to identify recurring issues, service pain points and improvement opportunities, and feeding these into the product backlog and PI planning cycles.The Product Owner ensures effective delivery by coordinating across Business Analysts, delivery teams, testing functions and the vendor to support prioritisation, PI planning, testing and release readiness.Key ResponsibilitiesProduct Ownership & StrategyOwn the PMS/EMR Application product lifecycle, including vision, roadmap and continuous improvementDefine and maintain a product roadmap aligned to the annual business plan and strategic prioritiesEnsure a balance between new features, technical improvements and operational stabilityContinuously assess product performance and identify opportunities to deliver additional valueBusiness Engagement & AdvocacyEngage with stakeholders across Retail, Clinical and Operations to capture business needsAct as a strong advocate for the business, ensuring requirements are clearly represented and prioritisedTranslate business needs into structured product features, user stories and outcomesFacilitate prioritisation decisions based on business value,



effort and strategic alignmentVendor Management & Roadmap AlignmentBuild and manage a strong relationship with the our external vendor.Influence vendor priorities to align with Specsavers' business needs where possibleMaintain a detailed understanding of the vendor roadmap and upcoming capabilitiesBring vendor roadmap insights back into the business to inform prioritisation and avoid duplicatione.G. aligning internal demand (such as inventory management improvements) with existing or planned vendor functionalityChallenge and collaborate with the vendor to maximise delivery value and efficiencyBacklog & Delivery ManagementOwn and prioritise the product backlog, ensuring it is clear, structured and value drivenWork closely with Business Analysts to refine requirements into detailed user stories and acceptance criteriaEnsure backlog readiness ahead of PI planning cyclesBalance competing priorities across business initiatives, technical debt and operational improvementsService Desk & Continuous Improvement IntegrationWork closely with the Technology Service Desk to understand recurring incidents, service trends and user pain pointsTranslate service desk insights into backlog items, ensuring live issues and improvement opportunities are prioritised appropriatelyIdentify patterns in incidents and problems, feeding these into Problem Management and continuous improvement initiativesEnsure that key operational issues are incorporated into PI planning cycles, alongside strategic enhancementsDrive a proactive approach to reducing support demand through product and process improvementsPI Planning & Testing CoordinationCollaborate with delivery teams to support PI planning, ensuring backlog readiness and alignmentWork with Business Analysts, delivery teams and test teams to coordinate PI testing and release cyclesEnsure appropriate business validation, UAT and sign-off processes are in placeSupport successful releases by aligning delivery outcomes with business expectationsStakeholder & Delivery CollaborationAct as the key interface between business stakeholders, delivery teams and the vendorCollaborate with architects, developers and support teams to ensure successful implementationProvide regular updates on roadmap progress, delivery status and upcoming changesEnsure transparency in prioritisation decisions and trade-offsGovernance & Continuous ImprovementEnsure product decisions align with governance frameworks and technical standardsTrack delivery outcomes and measure business value of delivered featuresDrive continuous improvement in product management and delivery practicesIdentify opportunities to improve usability, efficiency and system performanceWhat We're Looking ForProven experience as a Product Owner,



Product Manager or similar roleExperience managing enterprise applications and vendor-backed platformsStrong experience working with third-party vendors and influencing external roadmapsAbility to define and manage product roadmaps aligned to business strategyExperience managing and prioritising complex backlogsStrong stakeholder management and communication skillsExperience working within Agile or scaled Agile environments (including PI planning)Experience working with service management functions (e.G., Service Desk, Incident, Problem Management)Strong analytical and problem-solving capabilityNice-to-have:Experience in retail, healthcare or multi-site environmentsFamiliarity with ERP, POS, or clinical systemsExperience leveraging service metrics and operational data to drive product improvementsKnowledge of testing and release processesCompensation:$120,000 - $130,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experienceSpeccies' Benefits4 weeks of vacation and 1 paid volunteer day per year1 extra paid day off plus an eyecare voucher to celebrate your birthday.Health and dental advantages, RRSP matching and a Healthcare Spending Account active from your first day.Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.Quarterly bonuses, based on your performance.Annual Profit Share program to recognize your part in Specsavers' success.Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.On‐site wellness offerings in-office, including RMT and yoga sessions.Team and company social events, including holiday and annual celebrations.Behaviours We ValueCollaborative: We work together as one Specsavers to deliver on our purposeCurious: We question, explore, and seek out diverse perspectives to develop our knowledge and understandingCourageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision makingCompassionate: We care, support, and help each otherCommercial: We treat money wisely and make decisions that are positive for our customers, our partners, our people and for the long termWe hope that in applying with us, you value these things as well!Our Hybrid Work ModelExperience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.Equal Opportunity EmployerAt Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.Accessibility and AccommodationsWe are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected]. We will work with you to meet your needs and ensure a fair and equitable experience. #J-18808-Ljbffr

📌 Product Owner (Burnaby)
🏢 Specsavers
📍 Burnaby