Elevate user support as the IT Helpdesk Manager at BGBx, ensuring effective technology solutions for staff. Focus on driving operational excellence and system reliability.As the Helpdesk Manager, you will lead the operations team in addressing user IT needs, managing service levels, and resolving complex technical issues. Your role entails enhancing system performance and onboarding processes while ensuring user satisfaction and support documentation is up to date.Key Responsibilities:Oversee daily IT helpdesk ticket operationsManage user accounts, permissions, and device setupsCollaborate with infrastructure teams to resolve issuesEstablish and implement standard operating proceduresConduct performance monitoring and reportingRequirements:Minimum 3–5 years in IT support; leadership experience preferredFamiliar with Windows, macOS, and common softwareStrong analytical and troubleshooting capabilitiesUnderstanding of ITIL frameworks is a plusExceptional interpersonal skills and service orientationLead BGBx's helpdesk operations to empower and support your colleagues with effective IT solutions.#J-18808-Ljbffr

📌 Lead It Helpdesk Manager At Bgbx (Ottawa)
🏢 BGBx
📍 Ottawa