Lead transformative customer support initiatives at Lyft as the Senior Manager of Support Excellence in Toronto. Drive integration of AI capabilities and enablement frameworks for an enhanced customer experience.In this hybrid role, you will oversee the functions of Knowledge Management, Quality, Learning & Performance, and Tooling Enablement, ensuring they operate cohesively. With a focus on elevating Lyft's AI-native support capabilities, you will partner with Operations, Product, and Technology to set strategic direction and goals.



Your leadership will enable both a high standard of delivery and continuous improvement of our operations.Key Responsibilities:Define and implement the vision for support excellenceGuide AI fluency and improve operational efficiencyTranslate strategic vision into actionable executionFoster cross-functional collaboration with leadership partnersLead and develop a high-performing team of managersRequirements:8+ years in support or operations, minimum 3 years in managementProven history of executing vision across multi-functional environmentsStrong cross-functional partnership skills with Product and TechnologyExcellent executive presence and communication abilitiesExperience in customer support operations is a plusElevate Lyft's customer support landscape through creative leadership in AI and operational excellence.#J-18808-Ljbffr

📌 Senior Manager Of Support Excellence At Lyft (Toronto)
🏢 Lyft
📍 Toronto