Relocation Assistance Offered Within RegionJob Number #174350 - Toronto, Ontario, CanadaWho We AreColgate‐Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate‐Palmolive, a caring, creative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.Job SummaryThe Hill's Canada Customer Development Director is responsible for leading the Customer Development (CD) organization and defining, aligning, and executing the local Retail Environment, Customer and Shopper strategies. This role is accountable for delivering volume, share and financial targets while ensuring Hill's brands are the most recommended, used, and trusted by professionals across Canada.The Customer Development Director leads a team of Territory Managers, Regional Sales Managers, Business Account Managers, Team Leaders, Retail Marketing Managers and eCommerce leaders. The role is responsible for building and maintaining relationships with key accounts and key influencers in the veterinary community is of the utmost importance, in addition to managing all top to top relationships with key Pet Retailers and Veterinary Corporate Groups.The Hill's Canada Customer Development Director is a key member of the Hill's Canada Leadership Team, reporting directly to the General Manager and working in close collaboration with cross-functional leaders to achieve overall business objectives.Principal Duties And ResponsibilitiesDefine Customer Development country strategy by retail environment according to Division/Regional strategyDefinition of priorities/goals by channel/function within the CD team in alignment with Global priorities.Participate in key steps of local Business Planning processDefine and track commercial and financials KPI's and ensure compliance with agreed plansEnsure perfect execution of plans by retail environment in alignment with Global prioritiesManage and implement trade coverage strategy by ChannelParticipate in Global/Regional Customer Development team meetings/workshops; provide contribution indefinition of Global Customer Development strategyEnsure compliance by the teams with policies, procedures and commercial selling principles.Collaborate cross-functionally with Finance, Marketing, Supply Chain and Professional Veterinary Affairs to achieve overall business objectives.Increase capabilities of the sales team and implement training/coaching plansRepresent Hill's as a strategic partner of choice in small animal nutrition.Skills and CompetenciesGrowth Mindset: Ability to operate in a fluid, cross-commercial environment where priorities and resources are optimized based on performance.Customer Development Leadership: Deep understanding of the Shopper journey & 'Moments that Matter' across the vet, Brick & Mortar and eCommerce channels, with a focus on leading and enabling field teams.Negotiation Skills: Proven ability to structure, lead, and close complex commercial agreements (e.G., Joint Business Plans, trade terms) that maximize profitability, drive volume growth, and build long-term, mutually beneficial customer partnerships.Analytical Proficiency: Ability to leverage AI-enabled internal and external tools and cross-commercial analytics to train teams on optimizing commercial plans & resource choices.Leadership & Team Building: Demonstrated ability to lead, motivate, and develop a high-performing sales organization.Required QualificationsBachelor's degree in Business, Commerce, Marketing, or a related fieldMinimum 10+ years sales/commercial experience in a CPG industry5+ years of leadership experience managing and developing high-performing,



multi-levels customer development teamsExperience in customer management and business developmentDemonstrated experience working across Omnichannel environmentsTrack record of leading change, building capabilities, and coaching teams with a matrixed, cross-functional environmentFluent in oral and written EnglishPreferred RequirementsMBA or other relevant graduate degree (or equivalent combination of education and senior commercial experience)Pet industry experienceFrench proficiencyLocationThe position will be based at Hill's Pet Nutrition/Colgate-Palmolive Canada company headquarters in Toronto. Interest in international career path preferred. Position requires travel up to 30-40%. Posting is for an existing vacancy.CompensationPay is based on several factors including but not limited to experience, education, skills and work or office location. In addition to your salary, Colgate-Palmolive Canada Inc. / Hill's Pet Nutrition Canada Inc. offers a performance based bonus and competitive benefits package.Our Commitment to InclusionOur journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #J-18808-Ljbffr

📌 Director, Customer Development Canada (Toronto)
🏢 Hill's Pet Nutrition
📍 Toronto