Lead operational excellence at the Minnesota Department of Revenue as a Customer Support Operations Manager. Oversee customer service strategies and training programs in a hybrid work environment.This full time leadership role in St. Paul focuses on guiding customer support functions. With responsibilities in program design, call center operations, and policy development, you will enhance taxpayer service quality.



Your ability to drive continuous improvement and establish effective procedures will be critical to meeting the state's evolving needs.Key Responsibilities:Provide strategic oversight for customer support operationsImplement and improve call center service delivery modelsTrain and manage staff performance across the divisionDevelop documentation and reporting frameworks for quality assuranceFoster cross-functional partnerships with key stakeholdersRequirements:3 years in a leadership role in contact centersFamiliarity with Minnesota tax statutesExperience designing training and quality assurance programsStrong communication and conflict-resolution skillsProven ability to manage sensitive employee relationsBring your leadership expertise and operational insights to transform taxpayer services at the Minnesota Department of Revenue.#J-18808-Ljbffr

📌 Customer Support Operations Leader - St. Paul (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul