OverviewAt TELUS, we're a product‐minded, customer‐driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS's value chains and customer journeys.We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program, which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you'll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You'll have the prospect to influence strategy, lead delivery, and shape the future of TELUS's service management capabilities.What You'll DoAct as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and prioritiesProvide business & technical leadership and consulting on infrastructure and service management solutionsLead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomesBuild strong, trusted relationships with stakeholders across TELUS Business SolutionsGuide business case development and provide input on roadmap prioritiesMentor and collaborate with team members, supporting their growth and successDeliver clear and regular status updates,



highlighting risks and mitigation plansQualificationsProven experience leading complex transformation projects with a track record of high-quality deliveryDeep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networksExcellent planning, analysis, and problem-solving skillsFinancial acumen: ability to build business cases that balance benefits, costs, and ROIFamiliarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and ScrumStrong collaboration skills with the ability to engage stakeholders and mentor team membersPreferred QualificationsServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.)ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/coursesPost-secondary diploma or equivalent experience5-7 years of relevant experienceBilingual (English/French) an assetWhat We OfferA collaborative, inclusive environment where celebrating success is part of our cultureOpportunities for continuous learning and professional growth across technology, customer experience, and industry best practicesThe chance to influence multiple teams, build strong relationships, and deliver meaningful impactA workplace where we work hard, celebrate together, and have fun along the wayJoin us in shaping the future of TELUS service management. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you! #J-18808-Ljbffr

📌 Senior Technical Product Manager- Servicenow (Calgary)
🏢 Telus
📍 Calgary