Become an integral part of the Client Experience Centre as the Insurance Team Leader. Your focus will be on delivering unparalleled service while coaching talented teams in a hybrid setting.In this role, you will lead a team of around 12 employees specializing in customer service for protection products such as Securizone. You will evaluate performance, develop skill sets, and identify opportunities for process improvements, all while adhering to regulatory standards. Your leadership will be essential in maximizing customer satisfaction and team engagement.Key Responsibilities:Lead and motivate a service-oriented teamPerform evaluations to achieve business objectivesImplement strategies to enhance product penetrationGuide team members in skilled developmentBuild relationships with stakeholders for shared goalsRequirements:6 years experience in a relevant leadership roleProven skills in coaching and talent managementResilience and high emotional intelligenceStrong operational risk management capabilitiesFamiliarity with call centre environments preferredElevate customer service standards by leading a dynamic insurance team.#J-18808-Ljbffr

📌 Insurance Team Leader At Client Experience Centre (Montreal)
🏢 National Bank of Canada
📍 Montreal