Join Sophos as a Senior MDR Operations Analyst and contribute to operational improvement through data-driven insights. Focus on enhancing service delivery in the cybersecurity domain.In this critical role, you will analyze and translate operational data with a robust emphasis on improving customer experience. Your expertise, spanning at least 5 years in Security Operations or MSSP environments, will guide your efforts in identifying operational gaps and metrics for success. You will work closely with SOC analysts,
driving data-informed decisions that enhance service quality and efficiency.Key Responsibilities:Analyze workflows to uncover improvement opportunitiesMonitor key performance metrics for customer impactCollaborate across teams to understand service delivery driversRevise policies and documentation related to the roleConduct detailed analyses of performance deviationsRequirements:5+ years in security-related operational rolesProficiency in data visualization tools like PowerBIFamiliarity with applying AI in operational workflowsStrong communicative skills tailored for diverse audiencesAttention to detail with problem-solving capabilitiesContribute to advancing cybersecurity operations, ensuring Sophos delivers unmatched service excellence.#J-18808-Ljbffr