Join BuildOps as the PMO Lead focused on enhancing customer success. This role is pivotal for designing and enforcing operational frameworks that transform how services are delivered to enterprise customers.As the PMO Lead, you will be responsible for managing the Qualified Services delivery framework. This involves maintaining robust implementation processes, tracking the health of customer accounts, and leading efforts to mitigate churn during implementations. Your analytical skills will drive data accuracy and reporting transparency.Key Responsibilities:Establish and govern Professional Services delivery methodologiesTrack and report on implementation health metricsDesign escalation models to identify service at-risk accountsLead the analysis of contract rejections and churnDevelop playbooks tailored to various customer typesRequirements:5+ years in relevant leadership roles in SaaSDirect experience in PMO or delivery methodologyProven track record with multi-stakeholder projectsStrong analytical skills for portfolio health assessmentExcellent communication abilities for consensus-buildingUtilize your leadership skills to influence positive outcomes at BuildOps.#J-18808-Ljbffr

📌 Buildops Pmo Lead For Customer Success (Toronto)
🏢 BuildOps
📍 Toronto