Elevate your career at Wawanesa as a Senior Customer Technology Architect, specializing in solutions that maximize customer engagement. This pivotal role demands deep technical expertise and leadership.In this architecture position, you will lead the design and implementation of advanced IT solutions, directly impacting Wawanesa's strategic plans. You will conduct comprehensive assessments of existing systems, gather stakeholder insights, and direct teams in aligning designs with business objectives.
Collaboration and mentorship are key components of this role as you drive architectural best practices.Key Responsibilities:Develop detailed architecture models focusing on customer engagementCollaborate with teams to evaluate technology requirementsEnsure compliance with internal architecture standardsMentor fellow architects and oversee design approvalsDrive the integration of AI capabilities within solutionsRequirements:Over 5 years in IS architecture, focusing on customer engagement10+ years in complete solution design cyclesProficient in CRM and contact center operationsExperience integrating platforms with API workflowsAwareness of AI solutions in contact center environmentsUtilize your architectural skills to redefine customer experiences at Wawanesa.#J-18808-Ljbffr