Manager, Operational Resilience Status: Regular, Full Time Department: Customer Experience Location: Markham – 4 days in office Compensation: $84,264 - $130,609 (including base salary and potential incentive pay) The Manager, Operational Resilience is responsible for supporting the design, implementation, and maintenance of operational resilience practices across the organization. The role focuses on ensuring critical business processes can continue during disruptions through effective planning, risk assessment, and coordination with operational teams. This position emphasizes process-level continuity, workforce readiness, and customer experience. Key Responsibilities Support the development and execution of the operational resilience framework Coordinate resilience activities across business units Embed resilience considerations into operational processes and improvement initiatives Work with business units to identify and document critical processes, people, suppliers, third parties, facilities, and operational assets Maintain up-to-date documentation of operational workflows Facilitate Business Impact Assessments for operational areas, including key service impacts, acceptable downtime thresholds, and recovery priorities Ensure alignment with business needs and customer expectations Develop and maintain Operational Continuity Plans (OCPs) Support business units in defining alternate processes and ensure plans are practical, actionable,



and easy to execute Help implement response procedures and track actions Maintain communication with operational stakeholders during incidents Coordinate and support resilience testing activities, including tabletop exercises, scenario-based simulations, documenting outcomes, identifying gaps, and tracking remediation actions Monitor effectiveness of continuity plans and resilience practices Support post-incident reviews and lessons learned Identify opportunities to improve operational resilience through process optimization Qualifications & Experience Bachelor’s degree in business, operations or a related field 5–8 years of experience in operations, business continuity, process improvement or risk management Experience working cross-functionally with business stakeholders Solid understanding of business operations and process flows Process mapping and documentation skills Ability to translate risks into practical operational solutions Organizational and coordination skills Strong communication and stakeholder engagement Analytical mindset with attention to detail Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into

📌 Manager - Operational Resilience (Markham)
🏢 Enercare
📍 Markham