Program Lead- Asset & Vendor ManagementService Delivery Management Brampton, Ontario 10243 Jul 23, 2026Senior IT Asset Management Program LeadPosition SummaryThe Senior IT Asset Management Program Lead will design, develop, implement, govern, and continuously improve a mature ITAM program across the full asset lifecycle.This is a senior, governance-focused role — not a coordinator-level position. The successful candidate must be able to assess current-state gaps, develop future-state processes, strengthen governance, and drive measurable program maturity.Program scope includes:Key ResponsibilitiesITAM Governance & Program MaturityDesign, develop, implement, and continuously improve ITAM governance frameworksCreate and maintain policies, processes, procedures, standards, and operating controlsDevelop governance guardrails covering request intake, approval checkpoints, lifecycle ownership, procurement review, renewal oversight, unauthorized technology prevention, and compliance monitoringIdentify ITAM process gaps and recommend improvementsOperationalize ITAM best practices aligned with IAITAM principlesHardware Asset ManagementLead and improve HAM processes across the full asset lifecycleDevelop HAM strategies, policies, and standard operating proceduresSupport lifecycle activities: acquisition, deployment, inventory tracking, reservations, refresh planning, offboarding, RMA, disposal, and retirementEnsure hardware asset records are accurate, complete, and maintainedSupport physical asset audits and remediation of data gapsSoftware Asset ManagementLead and improve SAM governance and operationsDevelop SAM strategies, policies, and standard operating proceduresSupport software lifecycle activities: license reconciliation, entitlement validation, harvesting, reclamation, redeployment, true-ups, retirement, and audit readinessIdentify unused, underused, or unauthorized software and recommend spend reduction opportunitiesEnsure compliance with license agreements, product use rights, and vendor requirementsServiceNow ITAM OperationsSupport and improve ITAM operations within ServiceNow, including HAM, SAM, Hardware Asset Workspace, CMDB, Service Catalog, asset lifecycle workflows, requests,



offboarding, automation, and reportingImprove asset visibility, workflow efficiency, and data accuracyDocument and improve processes tied to ServiceNow ITAM workflowsCompliance, Controls & Audit ReadinessDevelop and maintain ITAM compliance practices and controlsSupport audit readiness across hardware, software, contracts, warranties, and maintenance agreementsConduct or support internal audits covering physical assets, software licenses, contract compliance, inventory accuracy, and vendor recordsMonitor unauthorized software and unmanaged technology usageIdentify and remediate asset, licensing, and compliance gapsProcurement, Vendor & Contract ManagementSupport end-to-end procurement activities for IT assets, software, and servicesAssist with purchasing strategies and procurement documentation (sole-source docs, tenders, RFPs, RFQs, renewals)Track and manage vendor contracts, maintenance agreements, subscription agreements, and renewalsEstablish and monitor vendor KPIs and SLAs; elevate performance issues as neededPartner with Procurement, Finance, Legal, IT, and business stakeholders to ensure complianceFinancial Management & ReportingDevelop and maintain financial management processes for ITAMSupport reporting on budgeting, forecasting, capital management, TCAA, total cost of ownership, lifecycle costs, and cost optimizationCompile, analyze, and present asset, financial, compliance, and vendor data to stakeholdersStakeholder Engagement & LeadershipAct as senior subject matter expert across ITAM governance, HAM, SAM, procurement, compliance, and lifecycle operationsPartner with cross-functional stakeholders including IT, Finance, Procurement, Legal, vendors, and senior leadershipFacilitate discussions, present recommendations,



and influence process improvementsProvide guidance on ITAM best practices, governance expectations, and operational standardsRequired QualificationsEducationBachelor's degree in Information Systems Management, Supply Chain Management, Business Administration, or equivalent combination of education and experience.ExperienceSenior-level experience designing, implementing, and improving IT Asset Management programsStrong hands-on experience with Hardware Asset Management and Software Asset ManagementDemonstrated experience developing and operationalizing ITAM governance frameworks, policies, procedures, and controlsExperience improving ITAM maturity in a complex or enterprise environmentStrong knowledge of the full ITAM lifecycle from acquisition through retirementExperience with ITAM compliance, audit readiness, license reconciliation, entitlement validation, and contract complianceExperience with ServiceNow ITAM (HAM, SAM, CMDB, asset lifecycle workflows, reporting)Solid knowledge of software licensing, product use rights, vendor audits, true-ups, harvesting, reclamation, and optimizationExperience with procurement, vendor management, RFPs, RFQs, tenders, sole-source documentation, renewals, SLAs, KPIs, and vendor performance trackingWorking knowledge of financial reporting, budgeting, forecasting, capital asset management, TCAA reporting, and total cost of ownershipStrong written communication skills — process documentation, governance materials, reports, and procurement documentationStrong presentation, facilitation, and stakeholder management skillsPreferred CertificationsITIL v4Certified Hardware Asset Management Professional (CHAMP)Certified Software Asset Manager (CSAM)Certified IT Asset Manager (CITAM)SAM accreditation or equivalent ITAM/SAM certificationNice to HavePublic sector, government, municipal, policing, or broader public sector ITAM experienceExperience with IBM Maximo EAM, Microsoft SCCM, Microsoft Endpoint Manager / Intune, or WorkspaceONEKnowledge of CMDB, SACM, CSDM, and ITOM conceptsExperience supporting ITAM transformation, maturity assessments, governance remediation, or new ITAM control implementation #J-18808-Ljbffr

📌 Program Lead- Asset & Vendor Management (Brampton)
🏢 Buchanan Technologies
📍 Brampton