What will you do?This role balances operational leadership and strategic oversight across three core areas:Job DescriptionWhat will you do? This role balances operational leadership and strategic oversight across three core areas:Operational Excellence (SRE)Oversee Incident/Problem/Change Management and Disaster Recovery exercises to maintain service level objectives for portfolio management and client-facing applicationsDrive production monitoring capabilities including observability, alerting, and proactive testing across the application portfolioLead continuous improvement initiatives- analyzing incidents and implementing preventive measuresEnsure systems maintain technology currency and compliance with RBC security and regulatory standardsIdentify efficiency opportunities and streamline operating processesSupport production readiness during software development projectsIntelligent OperationsGuide the SRE technology roadmap for portfolio and reporting applications (monitoring, alerting, anomaly detection tools)Evaluate and implement industry-leading technical solutions tailored to wealth management requirementsFoster cross-functional collaboration with Portfolio Management, Reporting, and Surveillance teams to develop integrated solutionsSupport team adoption of new technologies and methodologiesOptimize processes and tools to improve agility and cost managementPeople LeadershipBuild and develop a high-performing team with focus on growth and engagementSet clear performance goals and support career developmentAttract and retain skilled engineering and operations talent with expertise in financial systemsFoster a culture of continuous learning and excellenceWhat do you need to succeed?Must-have8+ years' experience in production operations across multiple technologies and platforms5+ years of related experience in Software Engineering (SRE, DevOps, Cloud)5+ years of people management experience leading teams of managers, engineers, and operations analystsProven ability to drive improvements in a complex organizationStrong knowledge of SRE and engineering best practices; technical degree or equivalent experienceExperience supporting financial services applications or wealth management technology preferredNice-to-haveFamiliarity with Charles River, Envestnet, or similar portfolio management systemsExperience with financial data compliance and regulatory requirementsFamiliarity with AI and machine learning technologiesWhat's in it for you?Competitive Total Rewards Program including bonuses and flexible benefitsSupportive leadership focused on your qualified developmentOpportunity to make meaningful impact on enterprise operations and client satisfactionDynamic, collaborative, high-performing team environmentJob SkillsBusiness Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership,



Resource ManagementAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-07-24Application Deadline:2026-08-07Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. #J-18808-Ljbffr

📌 Director, Portfolio Management & Client Reporting Technology Operations (Toronto)
🏢 RBC
📍 Toronto