We are currently requesting resumes for the following position: Sr Business Analyst ServiceNow HRResume Due Date: Thursday, March 19th, 2026 (5:00PM EST)Job ID: 26-029Number of Vacancies: 1Level: MP4Duration: 24 MonthsHours of work: 35 Hours per weekLocation: 1908 Colonel Sam Drive, OshawaWork Mode: Hybrid – 3 days remoteHourly Range: $90 – $95Job OverviewCollaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirementsCandidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflowsConduct workshops and interviews to understand business processes and identify areas for improvementEnsure that requirements are clearly articulated and aligned with business objectivesWrite clear and concise user stories with well-defined acceptance criteriaEnsure that user stories are understood and agreed upon by both the development team and stakeholdersBreak down high-level requirements into smaller, actionable piecesParticipate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectivesWork closely with the development team to ensure timely delivery of user stories.Collaborate with the product owner to prioritize the backlog and ensure alignment with business goalsCollaborate with the ServiceNow development team to design solutions that meet business needsEnsure that proposed solutions are technically feasible and aligned with best practicesCoordinate and participate in testing activities, including the development of test plans and scriptsMaintain comprehensive documentation of requirements, processes, and solutionsProvide training and support to end-users as neededAutomate major ServiceNow Modules using ServiceNow ATF applicationQualificationsExperience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondaryEducation:



Degree or diploma in Information Technology, Business Administration, or related field.Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.Strong understanding of agile methodologies and practices.Experience creating user stories and acceptance criteria.Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).Experience with ServiceNow Agile 2.0.Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client's long-term strategy for equity, diversity, and inclusion.CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise skilled discretion in reviewing and assessing candidate information alongside any AI-generated insights.CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process. #J-18808-Ljbffr

📌 Sr Business Analyst Servicenow Hr (Oshawa)
🏢 CPUS Engineering Staffing Solutions
📍 Oshawa