As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, support customers and internal teams, manage support tickets, perform product diagnostics, and collaborate closely with Engineering, Sales, and Quality teams to ensure timely and effective issue resolution.What You'll Do:Provide technical support for satellite communication systems, RF products, and microwave componentsTroubleshoot, diagnose, and resolve hardware and system-related issuesSupport customers and internal Sales teams through phone, email, and ticketing systemsManage and maintain technical support tickets to ensure accurate tracking and timely resolutionPerform diagnostics, testing, and evaluation of returned products and systemsGenerate RMA documentation, failure analysis reports, and technical service updatesCollaborate with Engineering and Quality teams to investigate and resolve product issuesDeliver product training and technical guidance to customers and internal staffDevelop and maintain technical documentation, knowledge base articles, and service materialsConduct field troubleshooting and customer support activities when requiredRecommend effective technical solutions based on customer requirementsAssist with product validation, testing, and continuous improvement initiativesSupport additional operational and technical tasks as assignedWhat You'll Bring:Diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related technical discipline1+ year of experience in technical support,



electronics troubleshooting, or RF systems supportStrong understanding of electronic hardware troubleshooting and diagnosticsExperience using RF test equipment such as:Spectrum analyzersOscilloscopesSignal generatorsKnowledge of satellite communications, microwave systems, or wireless communications is considered an assetExcellent problem-solving and communication skillsCustomer-focused mindset with strong interpersonal abilitiesExperience using support ticketing systems and technical documentation toolsAbility to work independently and collaboratively within cross-functional teamsFlexibility to occasionally support after-hours customer issues when requiredWhat We Offer:100% paid by employer comprehensive health perks package including medical, dental, life & more (coverage varies); RRSP program;Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations; 100% reimbursed for job-related training; Ongoing training available; Flexible hours of work based on position; Employee Referral Program; Employee Award Program; Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416); Leisure areas in the office,



employees are encouraged to have some fun! (i.E., ping pong table, foosball, Wii, tabletop games, card games); Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.Please note that benefits may vary by location and employment status.This is an on-site position, so relocation will be required. Remote work is not supported at this time.Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization.About Us:Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.Why Join Norsat International Inc.?We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.#J-18808-Ljbffr

📌 Investment Product Support Specialist — Hybrid (Winnipeg)
🏢 Becton Dickinson
📍 Winnipeg