Join Purolator as the Lead of North American Operations Customer Solutions in Vaughan. This role combines stakeholder management and project execution to enhance customer satisfaction.As part of the North American Solutions Design Team, you will represent the Senior Director in liaising with clients and internal teams. Your leadership will ensure effective handling of service issues and strategic alignments on projects. The focus is to foster relationships and drive operational excellence across services.Key Responsibilities:Manage service escalations and enhance customer relationshipsConduct national customer needs analysisLead resource allocation and project timelinesOversee client programs from inception to launchDevelop solutions with cross-functional teamsRequirements:Minimum 4 years of operational experienceExtensive knowledge of logistics and courier servicesFamiliarity with Purolator systems like MedgateAdvanced proficiency with MS OfficeStrong communication and project management skillsMake your mark in a vital leadership role driving customer satisfaction and operational success at Purolator.#J-18808-Ljbffr