Elevate client outcomes with Harvey as a Customer Success Manager. Drive engagement and ensure seamless integration of our AI solutions across mid-market law firms and in-house teams.This pivotal role focuses on guiding clients through their journey, ensuring they derive maximum value from our technology. You will be the primary contact for over 40 mid-market clients, utilizing strategic implementation, client relationship management, and performance metrics to foster satisfaction and long-term success. Designed for candidates with a deep understanding of SaaS and legal services,



this role demands a results-driven mindset.Key Responsibilities:Lead integration of Harvey into client workflowsEvangelize AI solutions and enable end usersManage client relationships for 40+ mid-market clientsCreate processes and documentation for scalabilityMonitor customer health through analytics and feedbackRequirements:Experience in legal firms or SaaS organizationsStrong communication and strategic planning skillsResults-oriented with excellent prioritization abilitiesEmpathetic and collaborative team playerKnowledge of Salesforce and Catalyst is a plusShape the future of skilled services with Harvey and deliver unparalleled client satisfaction.#J-18808-Ljbffr

📌 Customer Success Manager At Harvey (Toronto)
🏢 Harvey
📍 Toronto