Lead customer retention initiatives with a strategic focus at a top-tier organization in Toronto. Drive measurable engagement outcomes through data-driven actions and cross-functional collaboration.This hybrid role in Toronto offers the chance to shape and execute enterprise-level strategies aimed at reducing attrition and enhancing customer engagement. With a solid analytics background, you will partner with diverse teams to translate insights into practice, ensuring effective deployment and measurement of retention strategies.Key Responsibilities:Own and develop the end-to-end customer retention strategyTranslate high-level strategy into actionable initiativesIdentify and analyze attrition drivers using dataDesign the retention operating model and execution frameworksCollaborate with cross-functional teams for scalable initiativesRequirements:8+ years in strategy or customer growth rolesProven success in improving customer retention metricsStrong data and analytics expertiseAbility to influence stakeholders across teamsExperience in customer-centric industries preferredLeverage your strategic and execution skills to significantly impact customer engagement and retention metrics.#J-18808-Ljbffr