Shape customer success at Malleum, a leading cybersecurity firm. We seek a senior Customer Success Manager to build and drive our customer success function across managed services.In this senior, hands-on role, you will create and manage the customer success framework from the ground up. Focused on delivering meaningful engagement, you'll lead onboarding, customer adoption, retention efforts, and drive measurable outcomes. As a trusted advisor,



you will work closely with executive and technical teams to set strategic accounts up for success.Key Responsibilities:Build Malleum's customer success function for managed servicesOwn post-sale customer relationships and act as a trusted advisorLead onboarding and time-to-value planning for customersDevelop account-level success plans with measurable resultsRun ongoing customer and executive business reviews focused on outcomesRequirements:8+ years in customer success or account managementExperience with B2B managed services or cybersecurityProven ability to build customer success functionsStrong communication with senior stakeholdersFamiliarity with customer success tooling and metricsDrive customer relationships and build scalable success practices in a dynamic cybersecurity workplace at Malleum.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Malleum (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Malleum
📍 Riviere-des-Prairies—Pointe-aux-Trembles