ResponsibilitiesDiscovering hardware and software solutionsTroubleshooting technical problemsIdentifying and repairing flawsTroubleshooting network issuesHardware and software installation and configurationSpeaking with customers to quickly determine the source of their problemProviding customers with timely and accurate feedbackGuiding customers through a series of steps to solve a problemFollowing up with clients to ensure the issue is resolvedReplacing or repairing required componentsAssisting with the deployment of recent applicationsSupporting with procedural documentationManaging several cases concurrentlyTesting and evaluating new technologiesChecking the electrical safety of equipmentQualificationsDegree in computer science or information technologyIt is advantageous to be certified for Microsoft, Linux, or CiscoPrior experience in tech support, desktop support, or a related roleKnowledge of Windows/Linux/Mac OSWorking knowledge of remote desktop applications and help desk softwareDetail-oriented and problem-solving abilities are requiredOutstanding interpersonal skillsExcellent written and verbal communication skillsBenefits and EmploymentFull-time permanent position, 40 hours per weekSalary: $31.00 - $46.75 per hourRequired Years of Experience: 1 to 2 years #J-18808-Ljbffr

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