Lead the evolution of group service operations as a Director. Drive process innovation and customer satisfaction using technology within a remote or hybrid framework.In this key leadership position, you will manage a multidisciplinary team dedicated to enhancing service delivery for group perks. Focus on developing innovative solutions to improve operational processes and customer engagement. Your efforts will be crucial in shaping strategies that influence service benchmarks and address market challenges effectively.Key Responsibilities:Ensure exceptional service delivery to clients and partnersImplement operational best practices in various areasFoster proactive relationships to address customer concernsDevelop technology-driven service solutionsMonitor performance metrics and adjust strategies accordinglyRequirements:8+ years in the insurance/financial services sectorRelevant degree in Business, Analytics or similarExpertise in management and team leadershipStrong analytical and decision-making skillsBilingual proficiency in English and French is preferredDrive significant impact in group operations and service delivery through your leadership, promoting a culture of excellence and innovation.#J-18808-Ljbffr

📌 Director Of Group Operations And Service (Toronto)
🏢 Empire Life
📍 Toronto