Elevate customer experience as a Support Specialist I with Brex, a leading finance platform. Provide timely, personalized support remotely from Vancouver while making a real impact.At Brex, your role as a Support Specialist I involves advocating for customers and enhancing their experience with our creative products. You will resolve inquiries via email, phone, and chat, ensuring every customer feels valued. Collaborate cross-functionally with sales, engineering, and operations to improve our offerings based on direct customer feedback.Key Responsibilities:Resolve customer inquiries across various channelsBecome an expert in Brex's product suiteCompose thoughtful, personalized responsesTriage requests and identify customer trendsProvide actionable feedback to internal teamsRequirements:Located within greater Vancouver, BC areaFlexibility to work 8am - 5pm PSTStrong passion for customer supportClear communication skills for technical issuesEmpathy and tact in challenging situationsBe part of Brex and help shape customer success through exceptional support.#J-18808-Ljbffr

📌 Customer Support Specialist At Brex (Montreal)
🏢 Brex
📍 Montreal