Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionWe invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour current Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories atFairmont Jasper Park Lodge.Showcaseyour interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!What you will be doing:Reporting to the FrontOfficeManager, responsibilities and essential job functions include but are not limited to the following:Consistently offeringprofessional,friendlyand engaging serviceFollowingdepartmental policies,proceduresand service standardsEnsuringguest inquiries and complaints are handled andappropriate actionistakenBalancingall room charges including F&B, Health Club, Spa, Golf Course, Concierge and ConcessionairesBalancingall front office credit card transactionsAuditingand posting/balancingroom & taxReviewingdaily rebates for accuracyPerformingend of day duties for F&B point of sales system and therooms'property management system.Ensuringall guest billing isaccuratefor Groups, Tour, FIT's,



& IndividualsHavinga strong knowledge of all groups in house and effectively communicatingthem to staffHaving a strong understanding ofSAQ Standardsfor the front office andensuringall SAQreports are completedin a timely manner.Maintaining fullunderstanding of emergency procedures, including FirePanelWorking with all hotel departments to ensure guest bills areaccurateupon departureManage guest rooms assignment and blockingSupport Company and Hotel policies and proceduresincluding promotingand participation in Colleague Engagement Survey (CES),Fairmont Standards which include LQA,and Voice of the Guest (VOG) initiativesAdhere to all LQA standards set up for the departmentAdhering to the hotel's vehicle handling and safety policies while driving hotel and guest vehiclesEmbrace the Fairmont brand promise and luxury in your role and in all your interactions.Other duties as assignedQualificationsQualifications:Valid Canadian Driver's LicenceStrong guest serviceexperiencerequiredKnowledge of Property Management SystemrequiredExperience with a Hotel loyalty program an assetMust have the ability to handle a multitude of tasks and guest requestsExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be adaptable and work well under pressureFluency in EnglishAbility to work independently and prioritize responsibilitiesAdditional InformationJob Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays,



discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,Starting rate of pay: $26.38/hourSubsidized staff accommodationassistanceprovidedOne complimentary meal per shift in our staff cafeteria (additionalmeals can bepurchased at a subsidized rate)Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with AccorWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

📌 Overnight Front Office Supervisor (Jasper)
🏢 FAIRMONT
📍 Jasper