Elevate customer service excellence as the Director of Operations for TELUS Business Customer Experience team. Lead wireless operations and drive transformational initiatives for an exceptional business experience.This pivotal leadership role involves directing high-performance teams dedicated to optimizing wireless care and repair. Collaborate with Operations, Sales, and Marketing partners to enhance customer journeys and operational efficiencies. Your insights will revolutionize business customer service in energetic environments, ensuring resource alignment and process improvements.Key Responsibilities:Lead operational performance of the Business Contact CentreDevelop strategies for Wireless business portfolioPartner with various teams for continuous improvementLeverage data and AI for customer experience enhancementsCoach and develop high-performing teamsRequirements:5+ years in Contact Centre OperationsProven track record in customer-focused environmentsStrong skills in managing performance metricsExperience in leading transformational initiativesExcellent communication and stakeholder management skillsDrive operational excellence and lead your team to redefine customer service at TELUS BCX.#J-18808-Ljbffr

📌 Director Of Operations At Telus Bcx (Mississauga)
🏢 Telus
📍 Mississauga