Step into a pivotal role as the Contract Sales & Service Manager at Holt Renfrew, focusing on luxury retail excellence and customer service strategies. This contract position emphasizes hands-on management.
In this role, you will be responsible for supporting sales and service program implementation across the store network. Your experience in retail will be vital in enhancing the omni-channel customer experience. Collaborating across departments, you will ensure that programs are effectively integrated into daily store operations.
Key Responsibilities:
• Oversee sales and service program execution in stores
• Develop explicit guidelines and tools for store personnel
• Enhance omni-selling and clienteling practices through collaboration




• Support training initiatives and align with corporate standards
• Review service delivery for continuous improvement
Requirements:
• Post-secondary education or relevant experience
• 5-7 years in retail or hospitality sectors
• Experience in managing multi-store programs
• Excellent project management and communication abilities
• Commitment to luxury service and improving client experiences
Lead the way in service excellence and operational success during your contract at Holt Renfrew.
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📌 Contract Sales & Service Manager at Holt Renfrew (Toronto)
🏢 Holt, Renfrew
📍 Toronto