Join BGBx as Helpdesk Manager, overseeing IT support and ensuring exceptional technology services for staff. Elevate operational efficiency in a energetic environment.In the role of Helpdesk Manager, you will be responsible for the daily operations of the IT Helpdesk, driving service excellence, prioritizing support requests, and collaborating with technical teams. This position focuses on improving processes, troubleshooting issues, and supporting the onboarding and offboarding of employees with technology needs. Your leadership will be pivotal in transforming the IT user experience.Key Responsibilities:Manage IT support ticket workflows and resolutionsServe as escalation point for critical service issuesInstall and maintain hardware/software for usersOversee onboarding technology setups and accessTrack and analyze helpdesk performance metricsRequirements:3-5 years in IT support, 1-2 years in managementExpertise in operating systems and IT applicationsKnowledge of helpdesk ticket systemsStrong communication and customer service skillsAbility to excel in a fast-paced environmentShape the future of IT support at BGBx while enhancing user experiences and operational success.#J-18808-Ljbffr

📌 Helpdesk Leadership At Bgbx (Brampton)
🏢 BGBx
📍 Brampton