Lead customer experience initiatives with Loblaw Companies Limited. As Director of Customer Experience Specialists, you'll influence retail operations and enhance customer satisfaction across NOFRILLS stores.In this pivotal role, reporting to the Senior Vice President, you will manage projects that impact store operations nationally. Your leadership will ensure seamless collaboration across departments such as Merchandising, Marketing, and Finance, driving improvements and high standards. Your strategic insights and process improvement mindset will cultivate a robust customer experience while managing a regional team of CES professionals.Key Responsibilities:Maximize efficiencies in program implementationLead and motivate the regional CES teamFoster relationships across operational and executive teamsPlan, monitor, and analyze operational metricsCollaborate on long-term operational strategiesRequirements:5+ years in store operations2+ years in Customer Experience Specialist roleStrong coaching and leadership skillsExcellent project management abilitiesWillingness to travelEnhance the customer journey at NOFRILLS with your expertise in operations and team leadership.#J-18808-Ljbffr

📌 Customer Experience Director At Loblaw (Brampton)
🏢 Loblaw Companies
📍 Brampton