Become a part of our dedicated team as a Customer Support Representative specializing in plumbing products. Leverage your expertise to offer top-notch service during customer interactions.
In this vital role, you will assist customers with inquiries related to plumbing parts and installations. Your technical knowledge will guide your ability to address installation issues and ensure timely resolutions for a wide range of complaints. Maintain a focus on delivering exceptional customer service throughout.
Key Responsibilities:
• Process inquiries through multiple communication channels
• Resolve various customer complaints efficiently
• Offer expert advice on plumbing installations
• Analyze technical diagrams and product specifications
• Support team initiatives in knowledge sharing
Requirements:
• Comprehensive understanding of plumbing components
• Experience with finished goods like faucets and fixtures
• Solid interpersonal and communication skills
• Ability to troubleshoot and solve problems effectively
• Proven ability to meet deadlines under pressure
Utilize your plumbing industry knowledge to improve customer satisfaction and service efficiency.
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📌 Customer Support for Plumbing Products (Toronto)
🏢 WOLSELEY
📍 Toronto