Title and SummaryDirector, Account Management (Financial Institutions)OverviewThe Director, Account Management will lead the growth, optimization, and protection of a portfolio of large, strategic Financial Institution (FI) clients, with a clear mandate to drive revenue retention and expansion. This role requires a highly strategic and analytical leader who can translate customer insights into actionable account plans, build a strong opportunity pipeline, and deliver measurable commercial impact. Success in this role depends on deep customer relationships, data‐driven insights, and strong cross‐functional collaboration to execute against a clear and scalable growth strategy.RoleOwn and grow strategic FI account relationships, acting as the primary point of contactIdentify and develop sales opportunities; actively build and manage a solid opportunity pipelineDevelop and execute account plans to drive direct and indirect revenue growthLead day-to-day customer engagement, including issue resolution, data insights, strategic messaging, and QBRsDrive partnership expansion and deepen customer engagementLead negotiations with clients and internal stakeholders; develop term sheets andcontractsBuild and maintain strong relationships with senior internal stakeholders to align on strategy and executionPartner cross‐functionally with Sales, Product, Engineering, Customer Success, Legal, and Technology to deliver resultsEnsure a customer‐first delivery model, driving best‐in‐class service, insights, and valuePrepare executive‐ready presentations for internal and external stakeholdersOwn reporting cadence, ensuring timely and accurate delivery of required outputsAll About YouExtensive experience managing customer relationships, revenue, and sales,



with a proven track record of delivering growth targetsStrong commercial acumen, with experience building business cases, ROI analyses, and managing pipeline and forecastingDemonstrates experience negotiating deals and managing contractsDeep account management expertise, including managing Tier 1 and Tier 2 customersStrong experience leading Request For Proposals, building opportunity pipelines, and driving revenue expansionProven experience managing internal stakeholder management skills, with the ability to influence senior leadersProficient in Excel and PowerPoint, with the ability to translate data into insights and deliver strategic storytelling through executive‐ready materialsPrior experience in the payments industry preferredComfortable with public speaking and able to travel as requiredMastercard is a merit‐based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAbide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Pay RangesToronto, Canada: $138,000 - $221,000 CAD #J-18808-Ljbffr

📌 Director, Account Management (Financial Institutions) (Toronto)
🏢 Mastercard
📍 Toronto