Director of Infrastructure Operations - Permanent - 19221Director of Infrastructure Operations - Permanent - 19221About the OpportunityOur client is hiring a Director of Infrastructure Operations to lead the people, practices, and platforms behind our cloud and product infrastructure. This is a newly shaped role created to bring dedicated leadership, management, and accountability (LMA) to our growing Cloud Infrastructure team. You will be accountable for the reliability, scalability, security, and cost-efficiency of the cloud platforms that power our SaaS products and the financial institutions we serve. You'll lead a team spanning Cloud Infrastructure Architecture, Engineers, and Administrators, partnering closely with Product Engineering, IT, Security and Compliance, and Product Operations to ensure our infrastructure scales with the business. Reporting to the CIO, you will align infrastructure execution to enterprise technology strategy and the CIO's roadmap, while owning the team, the operating rhythm, and day-to-day delivery.ResponsibilitiesLeadership, Management & Accountability (LMA)Provide direct people leadership for the Cloud Infrastructure team (Architect, Engineers, and Administrators), owning hiring, coaching, performance, development, and team healthSet clear expectations, priorities, and accountabilities through a structured operating cadence (1:1s, team rituals, quarterly goals)Align with the CIO on enterprise technology strategy, translating direction into executable team plans and delivery outcomesPartner with the Cloud Infrastructure Architect to operationalize architectural direction across the teamFoster a culture of ownership, automation-first thinking, and engineering excellenceChampion intent-based leadership, growing autonomy, decision-making, and technical depth within the teamInfrastructure Strategy & Operating ModelTranslate the CIO's enterprise technology strategy into an infrastructure operations roadmap with clear outcomes and milestonesDefine and execute the infrastructure operations strategy in alignment with SaaS growthEstablish governance, standards, and repeatable processes for change and release managementDrive maturity in SRE practices, observability,



capacity planning, and reliability engineeringChampion cross-functional alignment to enable scalable, secure deliveryOwn the team's documentation discipline, including knowledge base standards, runbooks, and training material aligned with ITIL practicesCloud Platform OperationsOwn the operation of our Azure-native cloud platform (and adjacent cloud services), including availability, performance, and costLead infrastructure change management and continuous reliability improvementsDrive infrastructure-as-code (IaC) and automation as the default way of workingMaintain and evolve deployment patterns, environment standards, and platform guardrailsOversee monitoring, alerting, and proactive infrastructure health managementProduct Infrastructure & SDLC EnablementOwn the CI/CD pipelines and product delivery infrastructure that support the SDLCPartner with Development, QA, and Product Operations to remove SDLC bottlenecks and accelerate safe deliveryDrive automation across build, deploy, and environment provisioningEnsure product infrastructure meets performance and scalability requirementsClient Setting ManagementOversee client environment setup, provisioning, and lifecycle management for new and existing customersLead infrastructure changes tied to client onboarding, expansion, and contractual commitmentsEnsure client environments meet agreed-upon performance, availability, and security standardsSecurity, Compliance & RiskEnsure infrastructure aligns with external compliance controls and audit requirementsEmbed secure-by-design, least-privilege, and identity-driven practices across the platformPartner with the Head of Cybersecurity and Compliance on risk management, vulnerability remediation, and incident responseSupport client due diligence, RFP responses,



and security assessments related to infrastructureFinancial & Vendor ManagementOwn the Cloud Infrastructure budget, including cloud spend optimization, licensing, and reserved capacity strategiesManage key vendor relationships, contracts, and renewalsEnsure technology investments are cost-effective, scalable, and aligned to business outcomesAbout You8-12+ years of infrastructure, cloud, or DevOps experience, including 3–5+ years in direct people leadership of engineering teamsProven track record leading SRE, platform, or cloud infrastructure teams in a multi-tenant SaaS or regulated environmentExperience leading mixed-discipline teams (architects, engineers, administrators, implementation leads)Experience translating executive/CIO strategy into team execution and measurable outcomesDeep working knowledge of Azure-native services; credible technical leader able to engage and challenge architectural decisions without being the deepest engineer in the roomStrong fluency in IaC (Terraform), observability tooling, and CI/CD pipeline ownership for product deliveryTrack record building or maturing CI/CD and developer enablement practicesExperience with client environment lifecycle management in a SaaS contextStrong architectural fluency across networking, identity, security, and high availability, enough to challenge and guide your team's decisionsExperience operating within SOC 1/2 Type 2, ISO 27001, or similar compliance frameworksFinOps / cloud cost ownership and vendor negotiation experienceExecutive presence and the ability to influence across CIO, Engineering, Security, and client-facing stakeholdersA coaching mindset, you build capability in your team, not dependencyAbout the JobWork Arrangement: Hybrid position in Downtown VancouverSalary: $150,000 yrWork for a great leaderLead a high-impact team at a Canadian SaaS company trusted by major financial institutionsShape the next chapter of our cloud platform maturityCollaborative, growth-minded culture grounded in our core valuesFlexible work environment and competitive compensationComprehensive benefits and career growth opportunities #J-18808-Ljbffr

📌 Director Of Infrastructure Operations - Permanent (Vancouver)
🏢 LRO Staffing
📍 Vancouver