Company DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionWe invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Captain Server.What You Will Be DoingReporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceFollow departmental policies, procedures and service standardsAssist guests regarding menu items in an informative and helpful wayTake an active role with the training and development of new and existing staffProject a pleasant and qualified image to guests at all timesBuild and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programsAssist management team to develop action plans to improve outlet performanceEnsure that the outlet is operating within the confines of the ALCB regulationsHave full knowledge of all menu items, garnishes, contents and preparation methodsResponsible for preparing and serving cocktails and other beverages on a daily basisDeliver and present food items to guest tablesBus and re-set tablesAdhere to the hotel's vehicle handling and safety policies while driving hotel vehiclesFollow all safety and sanitation policies when handling food and beverageHelp lead the F&B Outlet team in all aspects of the department and ensure service standards are followedReport and handle guest concerns and react quickly and professionally in absence of managerAttend regularly scheduled departmental and divisional meetingsMaximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotionsSupport employees while ensuring service standards are maintainedWalk through all FOH spaces at EOD to ensure proper tear down and cleaning proceduresEnsure appropriate staffing levels, and make informed decisions to cut staff, with the approval of manger on dutyAssign sections based on staffing levels / business needsPerform and check opening / closing duties checklist and follow up with colleagues accordinglyDelegate and assign side duties and verify completion prior to sending staff homeApprove discounts and promos as per in house policiesEmbrace the Fairmont brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedOther duties as assignedQualificationsYour experience and skills includeMinimum 1 years serving experience required (must include at least 6 months a la carte service)Previous leadership experience requiredValid Alberta driver's license requiredExcellent knowledge of wine, cocktails and beer requiredPro Serve certification requiredBanquets experience preferredExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a team with minimum supervisionAbility to focus attention on guest needs, remaining calm and courteous at all timesVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Additional InformationJob Perks & BenefitsJoin our team and enjoy a range of exclusive colleague perks,



including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,What Is In It For YouStarting rate of Pay: $19.10 / hourSubsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf CourseAutomatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with AccorWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]#CWMRSummer26 #J-18808-Ljbffr

📌 Captain Server - Banquets (Edmonton)
🏢 Fairmont Hotels and Resorts
📍 Edmonton