Description The Chance

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect
Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated




Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring
Minimum high school diploma required
Experience handling automobile with a positive understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Qualified, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills
Successful candidate must be bilingual in French/English

Our operating hours are between 8 am - 7pm EST

Salary Range: $45,000 - $82,100

📌 Representative, Bilingual Auto Claims Ottawa
🏢 Definity
📍 Ottawa