Lead strategic customer operations delivery at 407 ETR as a Senior Director. Oversee service delivery, workforce optimization, and operational performance while ensuring customer satisfaction.

This senior leadership role reports to the VP of Customer Operations and is crucial for guiding the day-to-day functions of service delivery across various channels. Key responsibilities include managing operational change, ensuring productivity, and enhancing quality and compliance.

You will work closely with cross-functional teams to navigate risks and foster a high-performing setting.

Key Responsibilities:
Set multi-year operating direction in service delivery
Oversee strategic workforce optimization strategies




Maintain key performance indicator frameworks
Identify risks through operational data analysis
Support digital and process improvement initiatives

Requirements:
Bachelor’s degree; MBA preferred
10+ years in leadership, at least 5 as Director
Expertise in operational performance frameworks
Robust financial acumen for budget management
Bilingualism in English and French is an asset

Elevate the customer experience through strategic oversight and innovation in service delivery at 407 ETR.
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📌 Senior Director Of Customer Operations At 407 Etr Vaughan (Canada)
🏢 407 ETR Concession
📍 Canada