Drive efficiency at Teleperformance as a Business Analyst, utilizing your analytical skills to optimize call center operations effectively. Your focus on data will enhance customer satisfaction and operational performance.

In this role, you will be tasked with thorough data analysis, identifying trends that influence operational improvements. You'll collaborate across teams to develop and recommend strategies that address process inefficiencies, aiming for streamlined workflows and reduced costs.

Key Responsibilities:
Collect, analyze, and interpret call center data
Document and map existing workflows for improvements
Create insights-driven reports for leadership decision-making
Work with IT to enhance productivity through systems
Lead projects ensuring alignment with business objectives

Requirements:
Experience as a Business Analyst in customer service
Excellent analytical problem-solving capabilities
Proficient with data analysis software and tools
Robust written and verbal communication skills
Proven ability to collaborate with diverse teams

Elevate Teleperformance's call center performance through your analytical and cooperative efforts.
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📌 Business Analyst For Call Center Optimization Toronto (Canada)
🏢 TP Canada
📍 Canada