Select how often (in days) to receive an alert: Work Location Type: Hybrid About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving morethan4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit Compensation: The base salary for this role ranges between $83,300 - $130,000, with eligibility for an incentive target of 10% which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and perks programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members.



The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to NEX team members. The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. Further responsibilities include functional ownership and strategy. This includes, but is not limited to, recruiting, hiring, staffing and forecasting, establishing work processes and procedures, continuous improvement and service level achievement. You Will Brings key stakeholders together to solve customer issues and operational improvements. Builds effective/collaborative business relationships to drive improvements to the customer experience. Takes cost out of the business: improves performance, reduces shrink, delivers waste reduction, implements automation and function specific opportunities. Works directly with cross functional partners to communicate business updates. Understands the needs of the customer, Team Member and business; acts quickly to solve problems and elevate issues. Identifies changes in customer behavior and adjusts to meet changing demands. Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved. Ensures customer specific standard work and

📌 Seller Support Manager (Quebec City)
🏢 W.W. Grainger
📍 Quebec City