Parts and Service

Permanent Position

40 / week

As soon as possible

Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.

Your tasks
Welcoming customers warmly and courteously
Schedule repair and maintenance appointments
Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
Prepare work orders and detailed invoices
Explain the work carried out and the associated costs.
Planning the right timelines and deadlines for optimal service
Recommend repairs based on the customer's vehicle history
Offer related services to the client

Your skills and qualities:




You have an innate sense of customer service, diplomacy, and automotive engineering.
You demonstrate dynamism and perfect tact.
Collaboration comes naturally to you.
You inspire confidence in people, even the most skeptical.
You explain things clearly
You are not afraid of working under pressure
A sense of organization is second nature to you.
You are able to manage priorities… and your stress

Advantages:
Permanent position of 40 hours/week, Monday to Friday.
Group insurance after 3 months
Fireteam
Continuing education
Pension plan

Our requirements:
Knowledge of mechanics is an asset
Hold a valid driver's license
Proficient in computer systems and comfortable with technology

Only shortlisted candidates will be invited for an interview.

Best of luck to all!

📌 Technical Advisor Rimouski
🏢 Rimouski Ford
📍 Rimouski