General Tasks:
Deal directly with customers’ telephone and email inquiries and ensure the customer receives the appropriate support.
Prepare weekly invoices for completed work and customer sampling supply orders
Follow up with customers on overdue payments.
Create and email invoices to clients.
Prepare Purchase Orders for supply orders as requested by the Accounting Manager.
Post cheques for the payment of consumables.
Monitor emails to flag account receivable and payable questions and address concerns that may arise.
Monitor subcontracted forms via email, ensure the forms are completed fully and confirm signed acknowledgments.
Post payables into Accounting program
Update the master client contact information for Accounts Payables and contact preferences.
Process and ensure confidentiality of account applications and credit card information.
Coordinate with the Accounting Manager to confirm test package quotes are current prices.
Complete Read and Understand Training on all recent revisions of Standard Operating Procedures pertaining to your role.
Inform receiving personnel and managers of “Accounts on hold”.
Prepare price quotes as requested by existing and recent clients
Process payments for cheques, credit cards and EFTS
Back up accounting program on at least a weekly basis.
Other duties as required by the laboratory manager
Responsibilities:
Responsible for ensuring client confidentiality, this includes being certain of the clients identity and non-disclosure of client information to personnel other than the submitting party.
Responsible for ensuring the security of payment information.
Responsible for informing Quality Assurance if a non-conforming issue or out of specification is identified.
Job Type: Full-time
Pay: $20.00-$21.00 per hour
Advantages:
Casual dress
Company events
Dental care
Extended health care
Paid time off