Staff Plus is hiring a Bilingual Intake & Customer Support Coordinator to join our client in Markham. The ideal candidate is detail-oriented, organized, and experienced in handling customer interactions and administrative tasks. You will be responsible for managing intake processes, communicating with clients, and ensuring all information is accurately recorded and up to date. This is a bilingual (English/French) position, and fluency in French is required.

Responsibilities
Review and prioritize intake referrals, applications, and inquiries based on urgency and service needs
Conduct 20+ daily welcome calls, respond to emails, and follow up on incomplete intakes
Collect, verify, and document customer, medical, and insurance information accurately
Communicate with customers, insurance providers, and third parties to confirm coverage and requirements




Maintain accurate records, process requests, and support daily administrative and customer service operations

Qualifications
Minimum 2 years of experience in an intake, customer service, administrative, or support role
Robust verbal and written communication skills in both English and French (bilingual required)
Ability to manage multiple cases or requests simultaneously
Proficiency with MS Office (Outlook, Word, Excel) and data entry systems
Qualified phone and email etiquette
HDSP

Pay: $23.29 per hour

Experience:
intake or customer support: 2 years (preferred)

Language:
French (required)
English (required)

Work Location: In person

📌 Bilingual Intake Specialist Markham (Canada)
🏢 Staff Plus
📍 Canada