We are looking for a Telephone Concierge/Dental Receptionist to work in progressive, state of the art specialist offices, with great pay and benefits (please read below). This position will be Full time at our North Central Location. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.
Responsibilities and Duties
Answering incoming calls
Directing calls through switchboard as needed
Receive and deliver patient messages
Log calls and requests
Monitor telephone operating systems
Booking patients
Provide excellent customer service to patients over the phone
Qualifications and Skills:
Call centre experience
Experience with Reception/Administrative work,
preferably in dental
Must be computer proficient and learn new software easily (software's used in our office are Curve and Ortho2 Edge)
Excellent communication skills
Ability to work in a quick paced environment
Availability to work during applicable business hours
Ability to work well with children of all ages
English proficient in speaking and writing
Excellent customer care skills in person and on the phone
Must be willing to travel between multiple offices within the city (during training period)
This position offers:
Professional clinical teams
Full–time hours
Pay based on experience