Dining Room Manager - Pampa Brazilian Steakhouse
Calgary
Full time
$43,000/year + Gratuities
Job Description
Position Summary:
As the Dining Room Manager, you will be responsible for ensuring an exceptional guest experience from the moment they walk through the door to the time they leave. You will oversee all front-of-house operations during service, lead and inspire the dining room team, and ensure the highest standards of hospitality are met consistently. This is a hands-on leadership role suited for a skilled who thrives in a fast-paced, service-driven environment.
Key Responsibilities:
Supervise and lead the front-of-house team during service hours
Maintain Pampa’s service standards and ensure exceptional guest experiences
Handle guest concerns and feedback with professionalism and urgency
Collaborate with kitchen and bar management to ensure seamless service
Schedule, train, and develop front-of-house team members
Manage floor plans,
table rotations, and reservation logistics
Ensure cleanliness, organization, and ambiance of the dining room
Enforce health, safety, and food handling protocols
Maintain product knowledge of food, wine, and beverage offerings
Qualifications:
Minimum 2 years’ experience in a supervisory or management role in a high-volume restaurant
Solid leadership, communication, and interpersonal skills
Excellent problem-solving abilities and attention to detail
Guest-first attitude with a passion for hospitality
Ability to multitask and remain calm under pressure
Flexibility to work evenings, weekends, and holidays
Knowledge of Brazilian cuisine or churrascaria-style service is an asset
Proficiency with reservation systems (e.g., OpenTable) and POS software