We are seeking a dedicated and organized Dental Assistant/Receptionist to join our dental practice. This dual-role position requires a professional who can efficiently manage front desk responsibilities while supporting clinical operations. The ideal candidate will possess strong communication skills, familiarity with dental and medical terminology, and experience with electronic medical records. This role offers an excellent chance to work in a friendly workplace where patient care and administrative excellence are prioritized.
Duties
Greet patients warmly and manage the front desk, including check-in and check-out procedures
Schedule, confirm, and reschedule patient appointments using Dentrix or similar dental software
Answer multi-line phone systems promptly and professionally, directing calls as needed
Verify patient insurance information and process payments accurately
Maintain accurate electronic medical records using Epic or similar systems
Assist the dental team during procedures by preparing instruments and ensuring patient comfort
Sterilize and organize dental tools and supplies in compliance with safety protocols
Manage correspondence,
including emails and appointment reminders
Support administrative tasks such as filing, data entry, and inventory management
Teaching patients proper dental hygiene, preparing the room and its equipment, and performing basic dental procedures.
Requirements
Prior experience as a Dental Assistant in a dental office setting preferred
Proficiency with Dentrix, LiveDDM, or similar electronic health record systems
Knowledge of medical terminology relevant to dentistry and healthcare
Knowledge of IPAC procedure and protocols
Robust organizational skills with attention to detail
Excellent communication skills for interacting with patients and team members
Ability to handle multi-line phone systems efficiently in a rapid-paced environment
Familiarity with office equipment and administrative procedures
Previous experience working with electronic medical records is desirable
Skilled demeanor with a focus on patient care and confidentiality