Job Summary

We are seeking a dedicated and detail-oriented Warranty Administrator & Service Advisor to join our automotive dealership team. This role is vital in managing warranty claims, providing exceptional customer service, and supporting the service department’s operations. The ideal candidate will possess robust mechanical knowledge, dealership experience, and excellent communication skills to ensure a seamless experience for our customers and efficient processing of warranty and service transactions.

Duties
Process warranty claims accurately and efficiently, ensuring all documentation complies with manufacturer requirements
Serve as the primary point of contact for customers dropping off or picking up vehicles, providing professional and friendly service
Assist customers in understanding repair estimates, services performed, and warranty coverage options
Upsell additional services or repairs when appropriate to enhance customer satisfaction and dealership revenue
Handle cash transactions, payments, and maintain accurate financial records
Coordinate with technicians and parts department to ensure timely completion of repairs and proper documentation
Maintain organized records of warranty claims, service orders, and customer interactions




Ensure compliance with dealership policies and manufacturer warranty guidelines

Experience
Previous dealership experience is highly preferred
Mechanic experience or mechanical knowledge is a robust advantage, enabling better communication with technicians and understanding of repairs
Proven customer service skills with the ability to build rapport and handle inquiries professionally
Experience in sales or upselling services to customers is desirable
Familiarity with automotive repair processes, warranty procedures, and cash handling procedures is beneficial
Strong organizational skills and attention to detail are essential for managing documentation and claims effectively

This position offers an chance to work within a dynamic automotive environment where your mechanical knowledge and customer service expertise will be valued. The role requires a proactive approach to problem-solving, excellent communication skills, and a commitment to providing outstanding service to our clients.

Pay: From $35,500.00 per year

Benefits:
Dental care
Life insurance
Paid time off
Vision care

Work Location: In person

📌 Warranty Administrator & Service Advisor Mount Pearl
🏢 Honda One Family Cycle
📍 Mount Pearl