Common Collection Agency is looking for energetic Call Center Agents with a minimum of 1 year of Call Center Experience.

Hours of Shift: (This position is an in-office position)
Monday 10:15am - 08:45pm
Tuesday 10:15am - 08:45pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm
Every 3rd Saturday of the month 08:30am - 11:30am

Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career.

Experience/Qualifications Requirements:
Must have experience working in a Call Center
Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
Provide timely and effective resolutions to call center issues
Be able to apply skip tracing techniques.
Analyze and evaluate reports & execute KPI through one on one coaching.




Follow guidelines to determine & negotiate suitable repayment arrangements
Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
Submit reports for review by collection management on a timely manner.
Excellent oral and written communication skills for consistent collection calls
Basic understanding of Microsoft Excel and Outlook
Adapt in a rapid-paced environment & willingness to learn
Desire to learn and further your career & be a team player.
Evening coverage until 9pm a requirement on a mandatory late night.
Bilingual an asset (English, French) but not required

Job Type: Full-time

Pay: $18.00 per hour

Advantages:
Casual dress
Company events
Dental care
On-site parking
Vision care

Experience:
Call Center : 1 year (required)

Location:
Scarborough, ON M1B 5P8 (required)

Work Location: In person

📌 Call Center Agent Scarborough (Canada)
🏢 Common Collection Agency
📍 Canada