Lead customer retention and growth as the Director of Customer Success at veritree in Vancouver. Optimize client relationships and drive revenue impact through strategic management and support.In this pivotal role, you will manage a growing team of Senior Customer Success Managers, focusing on exceeding net revenue retention targets while fostering customer partnerships. You'll engage both top-tier enterprise accounts and emerging clients,



addressing their needs while translating those insights across departments to align veritree's offerings with customer expectations.Key Responsibilities:Own revenue retention and expansion strategies across accountsLead and develop the Customer Success team through coachingConduct executive business reviews and customer support as neededBuild customer-health scoring metrics for prioritizationCollaborate with Sales on upsell and cross-sell opportunitiesRequirements:10+ years in Customer Success or account managementProven track record in revenue retention and team leadershipExperience with executive-level client interactionsStrong CRM proficiency, HubSpot preferredAdaptable in high-growth, agile environmentsShape the future of climate tech at veritree by enhancing customer success and driving growth strategies.#J-18808-Ljbffr

📌 Director Of Customer Success At Veritree (Vancouver)
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📍 Vancouver